Resolving Patient Conflicts

Presented by Tonya Miller

Resolving Patient Conflicts

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Video Runtime: 12 Minutes, Learning Assessments: 2 Minutes

This course describes the five levels of conflict resolution and their usefulness in patient and healthcare team interactions.

Meet your instructor

Tonya Miller

Tonya Miller, a national speaker, author, and founder of TYM Coaching, is deeply committed to personal growth and developing strong leaders. With over 25 years of executive leadership skills and a Ph.D. in Leadership Studies, Tonya combines real-world experience with academic expertise. She tailors her coaching programs to…

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Chapters & learning objectives

Resolving Patient Conflicts

1. Resolving Patient Conflicts

These segments review the different approaches to conflict resolution and how conflict resolution skills support excellent customer service in healthcare. This chapter also presents a scenario in which an occupational therapist works through a conflict with a patient.