Emotional Intelligence Strategies for Improved Patient Satisfaction

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Video Runtime: 10 Minutes, Learning Assessments: 2 Minutes

This course connects emotional intelligence strategies to the four key elements of customer engagement for improved patient satisfaction.

Meet your instructor

Tonya Miller

Tonya Miller, a national speaker, author, and founder of TYM Coaching, is deeply committed to personal growth and developing strong leaders. With over 25 years of executive leadership skills and a Ph.D. in Leadership Studies, Tonya combines real-world experience with academic expertise. She tailors her coaching programs to…

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Chapters & learning objectives

1. Emotional Intelligence Strategies

Emotional intelligence builds stronger relationships with customers. In this segment, we will review the definition of emotional intelligence, how to regulate your emotional temperature, and how to identify others’ emotional temperatures.

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