Managing Patient Complaints

Presented by Tonya Miller

Managing Patient Complaints

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Video Runtime: 13 Minutes, Learning Assessments: 1 Minute

This course explains the benefits of complaint management and the steps to take for successful complaint management in healthcare delivery.

Meet your instructor

Tonya Miller

Tonya Miller, a national speaker, author, and founder of TYM Coaching, is deeply committed to personal growth and developing strong leaders. With over 25 years of executive leadership skills and a Ph.D. in Leadership Studies, Tonya combines real-world experience with academic expertise. She tailors her coaching programs to…

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Chapters & learning objectives

Managing Patient Complaints

1. Managing Patient Complaints

It’s important to recognize how customer complaints can help you and your organization to improve processes. In this course, we will review a series of steps to apply complaint management techniques in the healthcare setting.